Keephall

Keephall Privacy Policy

Effective date: September 30, 2026

Keephall provides quoting, booking, scheduling, and work-coordination software for home-service businesses. This policy explains how Klena Reed LLC dba Keephall (“Keephall,” “we,” or “us”) collects, uses, stores, and shares information through Keephall and its connected services.

For privacy questions or deletion requests, contact privacy@keephall.com.

1. Information we collect

Account and business information

We process information used to create and manage accounts, including names, email addresses, business details, team memberships, and permissions.

When staff sign in with Google, we request openid, email, and profile. We use the account identifier, email address, name, and profile picture (if available) to identify the user, establish a session, and show their identity in Keephall.

Customer and service information

We process information submitted by service businesses and their customers, including contact details, service addresses, quote and booking information, appointment details, job assignments, messages, and uploaded materials (for example job photos). We use this information to provide the quoting, booking, scheduling, and coordination features the business requests.

Optional Google connections

Google sign-in, Visibility (Google Reach), and Google Calendar are separate features with different permissions. Connecting one does not enable the others.

Keephall does not request access to Gmail, Google Drive, or Google Contacts.

2. Visibility (Google Reach): Search Console, site verification, and Analytics

A business owner or administrator may connect Google from Site → Visibility.

Depending on the permissions you grant, Keephall may access:

  • Google account identity and email for the connected account.
  • Site-verification information to verify the business’s production website.
  • Search Console site information and performance data, including clicks, impressions, and search-query summaries.
  • Google Analytics account, property, stream, configuration, measurement identifiers, and reporting data.

We use this access to verify websites, submit sitemaps, show search-performance information in admin, create or connect Google Analytics 4 properties, and display analytics reports. When a measurement ID is configured, Keephall may load the corresponding analytics tag on that business’s public website.

This feature requests openid, email, https://www.googleapis.com/auth/webmasters, https://www.googleapis.com/auth/siteverification, https://www.googleapis.com/auth/analytics.readonly, and https://www.googleapis.com/auth/analytics.edit (as shown on the consent screen).

We store connection credentials and cached reporting summaries to operate these features. OAuth refresh tokens are encrypted until disconnect or account deletion.

3. Optional Google Calendar connection

Approved partners may connect Google Calendar from the partner dashboard for scheduling.

Keephall accesses the calendars available to the connected account, event information needed for appointments, and free/busy availability. It uses this information to coordinate scheduling and to read or write calendar events for that functionality.

This connection requests openid, email, https://www.googleapis.com/auth/calendar.events, https://www.googleapis.com/auth/calendar.freebusy, and https://www.googleapis.com/auth/calendar.calendarlist.readonly. Calendar tokens are stored encrypted on the partner record.

4. Other uses of information

We use information to:

  • Operate accounts and manage access to business workspaces.
  • Prepare and manage quotes, bookings, appointments, and assignments.
  • Send transactional messages (booking notices, receipts, invitations, and similar).
  • Process payments and support optional partner features.
  • Respond to support requests and investigate service issues.
  • Protect the service and meet applicable legal obligations.

Address autocomplete and address details may use Google Places or Maps through a server API key. That does not grant Keephall access to a visitor’s Google account contents.

We also collect technical information needed to secure and operate the service, such as IP address, browser type, and server logs.

5. Optional AI and search-optimization features

Businesses may configure the built-in assistant or automations using their own API credentials for Anthropic, OpenAI, or xAI.

When an operator uses the assistant or a visibility-review automation, Keephall may send conversation content and tool results to the selected provider, including cached Visibility summaries (for example Search Console clicks, impressions, and top queries). The purpose is analysis and recommendations for that business within the feature they requested. Google-derived summaries remain subject to Google’s user-data rules even when aggregated.

Keephall does not send Google OAuth tokens or raw Calendar or Reach API responses to those AI providers through these integrations.

We do not use Google user data to develop, improve, or train generalized or non-personalized machine-learning or artificial-intelligence models. We require that tenant-configured AI providers process Google-derived information only to provide the assistant or automation feature for that business, not to train general-purpose models, consistent with the Google API Services User Data Policy Limited Use requirements.

If a business configures OpenSEO, Keephall sends domain and city hints to support that integration. It does not send Google OAuth tokens to OpenSEO.

6. How we share information

With the relevant service business

Customer quote, booking, and job information is available to the service business and its authorized users as needed to manage the work. When the Partner Network is used, assigned partners receive the information needed to quote, schedule, and complete the job.

With infrastructure and service providers

Keephall uses providers to perform specific functions:

  • Google Cloud: application hosting, PostgreSQL database, and file storage, including data stored for connected Google features.
  • Resend: transactional email.
  • Stripe: payment processing (not used to process connected Google account data).
  • Checkr: optional Partner Network background checks (separate from Google).
  • Cloudflare: DNS and the network edge that requests pass through, and optional DNS connection when a business links Cloudflare.
  • Google: staff sign-in and optional Visibility and Calendar connections described above.
  • Anthropic, OpenAI, or xAI: optional assistant and automations, as described in section 5.
  • OpenSEO: optional search-optimization features, as described in section 5.

Each provider receives only the information needed for its function.

Legal disclosures

We may disclose information when required by law or when reasonably necessary to address security threats or establish or defend legal rights, subject to applicable restrictions on Google user data.

We do not sell personal information or Google user data, and we do not use Google user data for advertising.

7. Google API data commitments

Keephall’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including Limited Use requirements where applicable.

We use connected Google information only for the user-facing features described in this policy. If we introduce a materially different use, we will update this policy and obtain consent where required before that use begins.

8. Cookies and website analytics

Keephall uses encrypted session cookies to maintain signed-in sessions.

When a business enables Visibility and connects a GA4 measurement ID, its public website may load Google Analytics to measure visitor interactions. That visitor analytics processing is separate from the permissions granted when an operator connects a Google account to Keephall admin.

When a business uses the JobNimbus app, its public website sets a first-party cookie on a visitor's first page view. The cookie records the campaign tags (UTM parameters), any ad click id, the referring site and the landing page, for 30 days. Keephall attaches that information to the visitor's booking so the business can see which marketing brought it in. The cookie is not used to track visitors across other websites.

Each service business should explain on its own site any analytics tags it enables and the choices available to visitors.

9. Storage and protection

Application data is stored in PostgreSQL on Google Cloud. Row-level security and membership permissions separate business workspaces.

Partner Calendar tokens, Reach tokens, tenant-supplied AI API keys, and similar secrets are encrypted at rest. Not every field in the database uses the same encryption mechanism.

Information is processed in the United States, where our hosting provider operates. If we transfer personal information internationally, we use safeguards required by applicable law.

No system can guarantee absolute security.

10. Disconnecting Google

You may remove Keephall’s authorization in your Google Account connections.

You may also disconnect inside Keephall:

  • Visibility (Google Reach): Site → Visibility → disconnect. Keephall revokes the token where possible and deletes that business’s stored Reach connection and cached reporting records.
  • Google Calendar: Partner dashboard → disconnect Calendar. Keephall clears stored Calendar tokens on the partner record.

Disconnecting does not delete your Keephall account, historical customer or job records, or events already stored in Google Calendar. It does not by itself delete content previously sent to a tenant-configured AI provider; contact that provider under its policies if applicable.

11. Retention and deletion requests

Google connection data is retained while needed to operate the connected feature, subject to the disconnect behavior above.

Business, customer, booking, and job records are managed separately from Google connections. We retain them while the account is active and as needed to provide the service, resolve disputes, enforce agreements, and comply with law.

To request account closure or deletion of personal information, email privacy@keephall.com. Closure is handled through support (there is no self-service delete control for every account type). We may verify your identity and authority over the account or business.

When closure or deletion is approved for a business workspace, we delete or de-identify tenant data in the primary database within 30 days, except records we must keep (for example payment, tax, fraud prevention, or legal hold). Database backups may retain deleted data for up to 90 days before they roll off; we do not restore deleted tenant data from backups except where required by law.

If your information was submitted to a home-service business using Keephall, contact that business about its customer records. You may also contact us for help coordinating the request.

12. Your privacy rights

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of personal information, or to restrict or object to certain processing. Contact privacy@keephall.com.

California residents may have additional rights under the CCPA/CPRA, including knowing what we collect and requesting deletion, subject to exceptions. We do not sell personal information as defined under California law.

13. Children

Keephall is intended for business use and is not directed to children under 13. If you believe a child has provided personal information, contact privacy@keephall.com.

14. Changes and contact

We will update the effective date when this policy changes and provide additional notice or obtain consent where required.

Legal operator: Klena Reed LLC dba Keephall

Privacy contact: privacy@keephall.com

Mailing address: 8261 Kincross Drive Boulder, CO 80301